ok55's Privacy Policy

Introduction to This Policy

ok55 is a trusted online gaming and betting platform committed to providing users in Bangladesh with a safe and enjoyable experience. We believe your privacy is not just a legal obligation — it is the foundation of the trust between you and us.

This Privacy Policy ("Policy") defines the rights and responsibilities regarding information between the ok55 platform ("we", "us") and its users ("you", "your"). By using this website, you are considered to have given your consent to the terms of this Policy.

You are encouraged to read this Policy carefully before registering, logging in, making transactions, or using any service on the ok55 platform. If you have any questions about this Policy, please contact our support team.

What Information We Collect

ok55 collects only the information necessary to provide you with the best service. We do not collect unnecessary or excessive information.

2.1 Information You Provide Directly

When you register on our platform or carry out transactions, the following information is collected:

• Full name (as per ID)
• Date of birth (for age verification — for users 21+ only)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Identity document or national ID information (when required for KYC verification)

2.2 Automatically Collected Information

When you visit the ok55 website or app, the following technical information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and session duration of site access (per BST)
• Pages visited and navigation patterns
• Cookie and local storage data

2.3 Transaction Information

A complete record of deposits, withdrawals, and betting activity on your account is kept. This information is required for dispute resolution, fraud prevention, and responsible gaming policy compliance.

Purpose of Using Your Information

ok55 uses the information it collects for specific, clear, and legitimate purposes only. The main purposes for which we use your information are as follows:

• Account Management: To handle registration, login, identity verification, and account security.
• Transaction Processing: To complete financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To resolve your issues via live chat and email.
• Fraud Prevention: To detect and prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible Gaming: To monitor your gaming behavior and provide support when needed.
• Service Improvement: To analyze and improve the performance of the platform.
• Communications: To send important service updates, security alerts, and relevant information.
• Legal Compliance: To comply with applicable laws and regulations.

Cookies and Tracking Technologies

The ok55 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that retain your preferences and session information.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform. Without them, login, transactions, and secure session management are not possible. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your language preferences, interface settings, and account customizations. They make each of your visits more convenient.

4.3 Analytical Cookies

We use analytics cookies to analyze how the platform is used. This information is processed in aggregate and anonymous form and is not used to identify you individually.

Protection of Your Information

ok55 places the highest priority on protecting your personal and financial information. We apply industry-standard security measures, which are described in detail below.

• SSL Encryption: All data transmission between you and our servers is secured with SSL/TLS encryption technology. This ensures that no third party can read your information.
• Encrypted Storage: Your password and sensitive financial information are stored in encrypted form — no staff member can view them directly.
• Access Controls: Only authorized staff can access your information for specific purposes. All access is logged and regular audits are conducted.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is provided to prevent unauthorized access to your account.
• Regular Security Reviews: Our systems undergo regular security audits, and any vulnerabilities identified are addressed immediately.
• Fair Play Assurance: ok55's gaming system operates impartially and all results are determined through secure algorithms.

Sharing Information with Third Parties

ok55 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances to operate our services:

6.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank), technology services, cloud hosting, and security analysis. These partners process information only for specified purposes and are bound by strict confidentiality agreements.

6.2 Legal Obligations

Disclosure of information may be legally required under a court order, a lawful request from law enforcement, or applicable law. In such cases, ok55 complies with applicable law.

6.3 Fraud Prevention

Limited information may be shared with relevant authorities where necessary to detect fraud, money laundering, or other deceptive activity.

6.4 Business Changes

In the event of a business merger, acquisition, or transfer, user information may be transferred to the new ownership. In such cases, you will be given advance notice and this Policy will remain in effect.

Data Retention Period

ok55 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: Retained while the account is active and for a specified period after it is closed.
• Transaction Records: Long-term retention applies as required by financial regulations and dispute resolution needs.
• Log Data: Automated logs are retained for a limited period for security analysis and system monitoring.
• KYC Documents: Identity verification documents are retained in accordance with legal requirements.

Once the retention period ends, or upon your request, information is securely deleted or anonymized, except where complete deletion is not possible due to legal requirements.

Your Rights

As a user of the ok55 platform, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request to know what information ok55 holds about you at any time. We will provide a copy of that information within a reasonable time of your request.

8.2 Right to Correct Information

If any information held in your profile is incorrect or incomplete, you may request that it be corrected. Providing accurate information is important for the security of your account.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to any processing of your information that goes against your legitimate interests, including marketing communications. We will carefully consider your objection.

8.5 Right to Data Portability

In certain cases, you may request your information in a structured, commonly used, and machine-readable format.

Protection of Minors

ok55 is a 21+ platform. This service is available to those aged 21 and above only. We never knowingly collect personal information from minors.

An age verification process is mandatory at the time of registration. If a user is found to have registered under the age of 21 by providing false information, their account will be closed immediately and any collected information will be securely deleted.

If you believe that an underage person has registered on ok55, please contact us.

Policy Changes and Updates

ok55 may revise this privacy policy from time to time. This may be necessary due to expansion of service scope, technological changes, or legal amendments.

For significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email
• By informing you of the update when you log in to the platform

Continued use of ok55 after changes are published will be considered your agreement to the revised policy. If you do not agree with the changes, please contact our support team.

International Data Transfer

Some of ok55's technical infrastructure may operate on servers located in different countries. For international data transfers, we ensure that your information remains protected in accordance with the standards of this policy.

All our servers and service providers are contractually obligated to comply with strict data protection standards. Any international data transfer is carried out through SSL encryption and secure protocols.